1) Where do you deliver?
We deliver across the United Arab Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain).
2) How long does delivery take?
Most orders are delivered within 1–3 business days (depending on your location and order volume).
During promotions or holidays, delivery may take slightly longer.
3) Do you offer Cash on Delivery (COD)?
Yes — Cash on Delivery (COD) is available across the UAE (subject to courier coverage and eligibility at checkout).
If COD is available for your address, you’ll see it as a payment option during checkout.
4) Is there any additional COD fee?
If a COD fee applies, it will be shown clearly at checkout before you confirm payment.
5) What payment methods do you accept?
We accept Cash on Delivery (COD) and secure online payment options shown at checkout.
6) How much is shipping?
Shipping fees (if applicable) are displayed at checkout before payment. Any free shipping offers will be shown automatically.
7) How can I track my order?
Once your order is dispatched, you’ll receive tracking details via SMS/email (based on courier). Tracking may take a short time to activate after dispatch.
8) Can I change or cancel my order after placing it?
We process orders quickly. If you need changes or cancellation, contact us as soon as possible with your order number.
If the order has already shipped, we may not be able to cancel it.
9) What is your return & refund policy?
For hygiene and safety reasons, opened/used beauty products cannot be returned or exchanged.
If your order arrives damaged, incorrect, or incomplete, contact us within 24–48 hours of delivery with photos (and preferably an unboxing video). We’ll review and resolve it accordingly.
10) What if my item arrives damaged?
Message us within 24–48 hours with:
Order number
Photos of the item + packaging
(Recommended) Unboxing video
We’ll arrange the best possible solution.
11) What if I received the wrong item?
Contact us within 24–48 hours with your order number and product photos. We’ll fix it.
12) What if something is missing from my order?
Let us know within 24–48 hours of delivery with your order number and a clear photo of what you received. We’ll investigate and support you.
13) Are your products authentic?
Yes. We focus on sourcing quality items and delivering a reliable shopping experience. If you have any concerns, contact us and we’ll assist.
14) Do you guarantee results?
Results vary depending on skin type, routine, and consistency. Please follow product directions and always patch test when trying new skincare.
15) How do I choose the right product for me?
Check the product page for benefits, usage, and details. If you need help, message us with:
Skin type (oily/dry/combination/sensitive)
Your goal (glow, acne, pigmentation, hydration, etc.)
We’ll guide you.